A CLEARER PATH FORWARD
Privacy Policy
Restoration Relay · Caveni
Information We Collect
Caveni, operating Restoration Relay, collects the contact details, property address, damage description, access information, preferred timing, and permissions you submit. We process verification results, request history, and technical data needed to operate and secure this service. Unfinished form details are stored temporarily in your browser tab.
How We Use Your Request
We use these details to verify requests, check service availability, match a provider, communicate about your request, prevent misuse, and maintain records. With your permission, we share relevant job and contact details with a selected independent restoration provider. Providers pay us for qualified leads and agree on the work, price, and timing directly with you.
Text Messages
SMS permission is separate and collected through an unchecked box. It covers Restoration Relay request-verification and confirmation texts, not unrelated promotions. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase; contact hello@restorationrelay.com for help without texts.
SMS Consent Is Not Shared for Marketing
We do not sell or share SMS opt-in data or consent with independent providers or other third parties for their marketing or promotional use. Messaging infrastructure providers process it only to operate our messaging service. Consent to Restoration Relay texts does not authorize another brand’s marketing.
Service Providers and Retention
Hosting, messaging, and email providers process information to operate this service. We retain records as needed to handle requests, resolve disputes, prevent abuse, and meet applicable obligations. We may disclose information when needed to comply with law or protect rights. Email hello@restorationrelay.com to request access, correction, deletion, or withdrawal of permission. Identity verification and record-retention requirements may apply.
Security and Contact
We use secure connections and access controls; no system guarantees absolute security. This service is intended for adults. Contact Restoration Relay / Caveni at hello@restorationrelay.com. Effective October 25, 2026.