Describe the Damage
Choose a service, enter the property address, and tell us what happened.
Water & Flood Damage
Basement Flood Cleanup.
Start a request for water damage in a basement or lower level.
Request Restoration Help
Water Damage
Start with what you knowUse your service address
YOUR NEXT STEP
Submit Your Restoration Request.
Choose a service and enter the address where help is needed.
Your provider confirms availability, scope, and pricing with you.
WATER DAMAGEFIRE & SMOKEMOLD REMEDIATIONSTORM DAMAGE
01ABOUT THIS SERVICE
From water damage to a plan for recovery.
Start a request for water damage in a basement or lower level.
What To Include in Your Request
Finished basements, lower-level floors, and stored contents.
Water can affect floors, walls, and the spaces you cannot see. Describe the source, the affected rooms, and whether the problem is still ongoing so a provider can assess the work.
Start This RequestA CLEARER PATH FORWARD
Damage Is Disruptive.
The Next Step Can Be Simple.
A clearer plan for the place that matters.
02START WITH THE DETAILS
You Don’t Have To
Figure It All Out First.
Water can affect floors, walls, and the spaces you cannot see. Describe the source, the affected rooms, and whether the problem is still ongoing so a provider can assess the work.
- Where did the water come from, if known?
- Which rooms or floors are affected?
- When did you first notice the damage?
03HOW IT WORKS
A Simple Start.
A Clear Next Step.
From the first details to a conversation about the work.
Confirm Your Request
Reply YES to the confirmation text. There is no website code to enter.
Agree on the Next Step
A suitable provider confirms availability, scope, and pricing directly with you.
04BEFORE WORK BEGINS
What Shapes the Scope?
Your provider assesses the property and confirms what is needed.
The Affected Space
Which rooms, surfaces, and belongings are involved—and how far the damage extends.
The Type of Damage
The source, materials, and any specialist handling or equipment the job requires.
The Work Ahead
Assessment, cleanup, drying, contents care, and repairs may be separate parts of the plan.
Agree on the scope and price with your provider before work begins.
05GOOD TO KNOW
A Few Things To Know
Clear answers before you take the next step.
Is extraction the same as drying?
No. Removing standing water and drying affected materials are different parts of the work. Ask your provider which steps are included in the proposed scope.
Where do I start if I am not sure what service I need?
Choose “Not sure” in the request form and describe what happened. Include any combination of water, fire, smoke, storm damage, or visible growth.
Who carries out the work?
An independent restoration provider carries out any agreed work. They confirm availability, scope, and pricing directly with you.
Does a request book an appointment?
No. The provider must confirm a visit with you. A request is not emergency dispatch or a guarantee of availability.
Can I ask about a commercial property?
Yes. Choose “Commercial” in the form and describe the affected space, access, and any operating-hours restrictions.
How is the cost decided?
The type of damage, affected area, materials, access, and work required all matter. Ask your provider for the proposed scope and price before agreeing to work.
Do I have to know whether insurance will cover it?
No. You can request help without making a coverage decision. Your insurer determines policy coverage; the restoration provider confirms their own scope and charges.
Will I need to enter a text-message code?
Reply YES to the confirmation text to confirm your request for matching. No website code is needed.
What if I need help urgently?
Include your preferred timing in the form. For immediate danger, contact emergency services; this website is not an emergency response service.
RELATED SERVICES
Another Part of the Picture?
YOUR NEXT CHAPTER
Let’s Start With
What Happened.
A few details are all you need to get started.
Request Restoration Help