Describe the Damage
Choose a service, enter the property address, and tell us what happened.
A CLEARER PATH FORWARD
A Simple Start.
A Clear Next Step.
Start with the damage. Confirm the details with your provider.
03HOW IT WORKS
A Simple Start.
A Clear Next Step.
From the first details to a conversation about the work.
Confirm Your Request
Reply YES to the confirmation text. There is no website code to enter.
Agree on the Next Step
A suitable provider confirms availability, scope, and pricing directly with you.
A CLEARER PATH FORWARD
Damage Is Disruptive.
The Next Step Can Be Simple.
05GOOD TO KNOW
A Few Things To Know
Clear answers before you take the next step.
Where do I start if I am not sure what service I need?
Choose “Not sure” in the request form and describe what happened. Include any combination of water, fire, smoke, storm damage, or visible growth.
Who carries out the work?
An independent restoration provider carries out any agreed work. They confirm availability, scope, and pricing directly with you.
Does a request book an appointment?
No. The provider must confirm a visit with you. A request is not emergency dispatch or a guarantee of availability.
Can I ask about a commercial property?
Yes. Choose “Commercial” in the form and describe the affected space, access, and any operating-hours restrictions.
How is the cost decided?
The type of damage, affected area, materials, access, and work required all matter. Ask your provider for the proposed scope and price before agreeing to work.
Do I have to know whether insurance will cover it?
No. You can request help without making a coverage decision. Your insurer determines policy coverage; the restoration provider confirms their own scope and charges.
Will I need to enter a text-message code?
Reply YES to the confirmation text to confirm your request for matching. No website code is needed.
What if I need help urgently?
Include your preferred timing in the form. For immediate danger, contact emergency services; this website is not an emergency response service.
YOUR NEXT CHAPTER
Let’s Start With
What Happened.
A few details are all you need to get started.
Request Restoration Help